Thank you so much for purchasing our themes and templates! We look forward to providing you with a quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we offer:

  • Please be sure that you have read the documentation file which came bundled with your download. The documentation covers important topics, ranging from the installation of the theme, to its proper usage.
  • Please open a private ticket. 
  • Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow 24 - 48 hours to receive an answer to your ticket.
  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, bug fixes, and small modifications within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code you should ask for a custom work.
  • You have to understand that you buy the item as it is. If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. We are always here to give small tips and advice, i even write full blocks of css codes sometimes, because we like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, your best bet is to ask for a customization work.
  • Post as much information as you can on your requests: links and screenshots are always welcome! Provide us with all the information you can give us!

    Once again, thanks for the purchase! Hope you enjoy our work.

      Featured Articles

    Terms & Conditions of the support center

    Please note that we are not responsible for the security of any information passed on this support area - when passing through admin login details please ...

    Read Article

    'Missing Stylesheet' error on install of theme

    No it's not broken, but this is a common error. WordPress displays this error message generally when you have uploaded the wrong file.We recommend you ...

    Read Article

    A brief explanation of support offered

    We offer our support for free. Not a penny is earned from us offering this support and we do this to ensure you have a great experience.Knowing this, we ...

    Read Article

    Pre-sales question or general question

    Unfortunately this is purely a support forum for existing buyers. This doesn't mean we don't want to hear from you, not at all, it's just not here. Please use ...

    Read Article

    Themes update

    In order to update a theme you have to:1. Active the Child Theme2. Re-upload the new theme versionif you haven't made any modifications to the main theme ...

    Read Article

    What To Do If Demo Content Import Fails

    If the import stalls and fails to respond after a few minutes, or it fails with a simple error message like “Import failed,” You are suffering ...

    Read Article

    Plugins Licences

    You can ignore all the warning about "update" or "authorize this site".We will update the theme with the newest plugins version every time the plugins got a new ...

    Read Article